Frequently Asked Questions

  • Please call (08) 9726 2253 to book an appointment.
    Standard appointments last 15 minutes. If you need a 30-minute appointment, please tell the receptionist when booking.
    You can also book online at our website: www.divinefamilyhealthcentre.com
    If you are late, please notify the clinic right away.
    If you can’t attend, please call at least 2 hours before your appointment.
    Fees apply for late cancellations and missed appointments.

  • Outside our clinic working hours: for emergencies please go to the  emergency department of Bunbury Regional Hospital, located at the corner of Robertson Drive and Bussell Highway.
    Phone number (08) 9722 1000 

    Alternatively, can present at Bunbury Urgent Care Clinic, Shop 82/2 Recreation Drive, Eaton WA 6230 Phone: 08 9785 6009
    Alternatively you can contact the after hours GP helpline on 1800 022 222 for health advise. 

  • DFHC is a private billing clinic, so payment is expected at the end of your visit. Our full fee list is available at the front desk. Doctors may change billing policies for their services and can charge differently from the listed fees. Children under 10 years old are bulk billed.

    We accept cash, EFTPOS, and credit cards. Our EFTPOS machine processes Medicare rebates instantly.

    Additional fees apply for treatments like wound care, stitch removal, cryotherapy, iron infusion, and minor lesion removal. Prices for these are also shown at the front desk.

  • We encourage a 48 hours notice for all telephonic repeat prescriptions.

    Additionally, to obtain the repeat prescription, you must have consulted with your GP in the last 4 months.

    A small fee ($41.50) does apply upon picking up your script or before receiving an escript via SMS.

  • You can call the clinic 1-2 days after your blood tests or scans to check if your results are ready. We suggest booking a short visit with the doctor to discuss your results. This ensures your information stays private and accurate. We do not share results over the phone, except if the doctor calls you with normal results and no follow-up is needed.

  • To keep up with your health, you might get an SMS or letter from the clinic reminding you about upcoming tests or check-ups.

    Please don’t ignore these messages. Instead, call our reception or book your follow-up appointment online.

  • We welcome your feedback about our service and your experience at Divine Family Health Centre. You can fill out a short form in the waiting area and give it to our reception staff, who will pass it on to the practice administrators. You can also share your feedback online on our website. Our service coordinator will contact you to arrange a meeting.

    If needed, you can send complaints to HADSCO (Health and Disability Services Complaints Office):

    • Email: mail@hadsco.wa.gov.au

    • Mail: GPO Box B61, Perth 6838

    • Phone: (08) 6551 7600

    • Toll-free (country): 1800 813 583

  • At DFHC we uphold a No Smoking Policy throughout our premises. This is in the best interest of all our staff and clients alike. We thank you for complying with this important policy.

  • When it comes to protecting client personal and health information, DFHC complies with the Privacy Act (1988) and as part of their Privacy policy they are committed to protecting the privacy of individuals and their personal information. More information on this matter is further clarified on our new patient registration form.

    Release of medical records from the clinic is subject to the following:
    a. Authorisation by the attending doctor. 
    b. Fees being paid where applicable e.g. Transfer of records to another clinic 
    c. Written consent by the patient or their legal guardians in the case of minors.

  • You cannot speak directly to the doctor by phone during work hours, but our receptionist will gladly pass your message to the doctor and get back to you with a reply.

    If you don’t speak English, please tell the receptionist ahead of time so we can arrange an interpreter.

    Email should only be used to send specialist reports your doctor may not have received.

    At Divine Family Health Centre, we aim to build strong and lasting relationships with our clients. We ask all clients to be open, honest, and respectful at all times. Aggressive or violent behavior toward our staff will not be tolerated. Thank you for your cooperation.

  • Item description

    At Divine Family Health Centre, we are committed to protecting your privacy and handling your personal information with care. For detailed information on how we manage your data, please review our Privacy Policy.

    View Privacy Policy

  • At Divine Family Health Centre, we believe that active patient participation is crucial for effective healthcare.

    Understanding and fulfilling your responsibilities—such as providing accurate information, attending appointments on time, and following treatment plans—helps us deliver the best possible care.

    To learn more about your healthcare responsibilities, please refer to our detailed poster here

  • Everyone has the right to respectful, safe, and confidential healthcare.

    Understanding your healthcare rights empowers you to make informed decisions and ensures you receive the care you deserve.

    To learn more about your healthcare rights, please refer to this informative poster.