To ensure smooth running of the clinic please note the following

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Clinic appointments  

Please ring (08) 9726 2253 for appointments.

Our standard appointment is 15 mins. However if you require a longer appointment, (30 mins), please advise the receptionist upon booking.

You can also book on-line on our website: www.divinefamilyhealthcentre.com

Home visits are available on doctor's discretion and are addressed on a case by case basis.

If you are running late for your appointment, please advise the clinic immediately. When you are unable to attend your booked appointment, please give the clinic a courtesy call as soon as possible, preferably at least 2 hours before scheduled time.

Fees apply to all late cancellations and missed appointments. 


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After hours care

Outside our clinic working hours: for emergencies please go to the  emergency department of Bunbury Regional Hospital, located at the corner of Robertson Drive and Bussell Highway.
Phone number (08) 9722 1000 


Alternatively you can contact the after hours GP helpline on 1800 022 222. 
Finishing time on Mondays and Fridays is 8pm in the evening.


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Billing information - Mixed Billing Policy

DFHC is a private billing practice, so we expect your account to be settled at the end of your consultation.

A full copy of our fee structure is displayed at our front reception desk.

Bulk billing available to the following persons with a valid Medicare card: Children 18 years and under, adults over 65 years of age, valid concession/health care card holders, DVA clients and all care plans & health assessments.

We accept cash, EFTPOS or credit card. Our EFTPOS machine (Tyro) allows Medicare rebates within seconds of your payment.

Please note: An additional treatment room fee applies to ALL patients, bulk-billed and privately billed. This refers to items like dressings, suture/staple removal, cryotherapy & minor excisions of lesions.

A fee display of these items is also available at our front reception desk.


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Repeat Prescriptions

We encourage a 48 hours notice for all telephonic repeat prescriptions.

Additionally, to obtain the repeat prescription, you must have consulted with your GP in the last 6 months.

A small fee does apply upon picking up your script.


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Getting your test results

Feel free to call the clinic after 24-48 hrs of doing blood tests or imaging scans. We encourage all clients to book a short quick visit with the Dr to discuss blood test or imaging results. This ensures confidentiality and accuracy of information concerning your health issues.
In some instances the doctor may advise you to ring for your test results.


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Recall system

To ensure adequate follow up with your health needs, you may receive a letter from the clinic from time to time, reminding you of tests and check-ups due. Please do not ignore the letters, but give our friendly reception staff a phone call to book in your follow up appointment. 


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Feedback

We would love to hear from you concerning our service and your experience at Divine Family Health Centre. You can fill in a small form in the waiting area and hand it in to our friendly reception staff, who will forward your feedback to the practice administrators. Alternatively communicate with us online on our website feedback page. Our service coordinator will contact you to arrange an appointment to discuss your feedback.

Our clients also have an option to forward their grievances to HADSCO (Health and Disability Services Complaints Office) 
Email: mail@hadsco.wa.gov.au
Postal address: GPO Box B61, Perth 6838
Complaints/Enquiries line: (08) 65517600
Country free call: 1800 813 583


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Smoking Policy

At DFHC we uphold a No Smoking Policy throughout our premises. This is in the best interest of all our staff and clients alike. We thank you for complying with this important policy.


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Management and Privacy of Patient Health Information

When it comes to protecting client personal and health information, DFHC complies with the Privacy Act (1988) and as part of their Privacy policy they are committed to protecting the privacy of individuals and their personal information. More information on this matter is further clarified on our new patient registration form.

Release of medical records from the clinic is subject to the following:
a. Authorisation by the attending doctor. 
b. Fees being paid where applicable e.g. Transfer of records to another clinic 
c. Written consent by the patient or their legal guardians in the case of minors.


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CLINIC Communication policy 
It is not possible to communicate with the doctor telephonically during work hours, however our receptionist will happily pass on your message to the attending doctor. The receptionist will get back to you with the 
doctors response. 

Can't speak English? If you require an interpreter please let the receptionist know in advance so that arrangements can be made. 

Email Communication: You can communicate with the clinic via email, however this is strictly for general enquiries and not clinical matters. 

At Divine Family Health Centre, we desire to develop strong, healthy, fruitful and long lasting relationships with our clients. We therefore encourage all our clients to come with an open, honest and respectful attitude and manner at all times. We have a Zero tolerance to aggressive and violent behaviour towards our staff. We strongly believe that great outcomes (physical, emotional, mental and spiritual) are possible when we work together harmoniously. Your cooperation with this important matter is greatly appreciated.